Cancellation and refund policy
Last updated 3 November 2026
Every stay on Nearby Stays sets its own cancellation terms with its host. You always see them before you book: in the room list, on the checkout page and on your booking page. This page explains how they work.
1. The cancellation terms of your room
- Free cancellation until a date: cancel on or before the date shown (in India time) and you get a full refund. After that date the booking is non-refundable, unless the host agrees otherwise.
- Non-refundable: the room is cheaper or the dates are close; if you cancel, no refund is due.
2. How to cancel or change dates
Open your booking in My booking and choose “Cancel booking” or “Change dates”, or message us on WhatsApp at +91 96505 95027 with your booking reference (NLS-…). A cancellation takes effect when we confirm it to you.
Date changes depend on availability and the host’s agreement. If the new dates cost more, you pay the difference; if they cost less, we refund the difference. A change made after the free-cancellation date may be treated as a cancellation under the room’s terms.
3. If the host can’t host you
- If a host declines a request (they have 24 hours to reply), you’re not charged; anything you paid is refunded in full.
- If a host cancels a confirmed booking, you get a full refund, and we’ll help you find a similar stay.
- If the stay is not as described or unusable when you arrive, tell us within 24 hours of check-in. We’ll work with the host to fix it or move you, or refund the nights affected.
4. No-shows and early departures
If you don’t arrive and haven’t cancelled, or you leave early, the booking is treated as used and no refund is due, unless the host agrees otherwise.
5. Events outside anyone’s control
If a stay can’t go ahead because of something outside your and the host’s control (for example, natural disasters, government travel restrictions or road closures to the area), we’ll offer new dates or a full refund.
6. How refunds are paid
- Refunds go back to the original payment method (or, for UPI payments, to the UPI ID you paid from).
- We start the refund within 2 working days of the cancellation, and it usually reaches you within 5–7 working days, depending on your bank.
- There are no cancellation fees beyond what the room’s terms state.
7. Questions
Message us on WhatsApp at +91 96505 95027 or email [support email]. Complaints can also go to our Grievance Officer: see our Terms.